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Contact MilitaryByOwner
I would like to speak to a customer service representative.

General
I just ordered some signs, how long would it take to ship?
How much traffic does MilitaryByOwner receive?
I selected to pay by check. Where do I send payment?
The website does not seem to be working correctly is there a problem?
I am moving to a new area, how do I find a real estate agent, property manager or builder in the area?

Home Advertising Questions
How long does it take to see my ad online?
I would like to include a photo, what packages include photos?
How do I upload pictures?
The base closest to my home is not listed?
How do I remove my advertisement from the site?

Business Advertising Questions
How do I advertise my business on MilitaryByOwner?

Frequently Asked Questions

Contact MilitaryByOwner
Q: I would like to speak to a customer service representative.
A: You can reach us by:

Office Hours: 
M-F 9am-5pm EST  
866-604-9126

Live Chat:
M-F 9am-9pm EST  The live chat button is found on most of the pages on www.militarybyowner.com


or you may reach us by
Email

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General
Q: I just ordered some signs, how long would it take to ship?
A:  Signs are mailed within two days of submitting and paying for your advertisement.  They are sent USPS, Priority Mail.  Please provide an alternate shipping address if the home is vacant.  if you have a tenant, provide the tenant's name in the ship to field.

If you haven't received your shipment within one week of ordering please contact us at 866-604-9126.

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Q: How much traffic does MilitaryByOwner receive?
A: In 2013  MilitaryByOwner received ~5.0 Million Visits generating ~50 Million Pageviews.

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Q: I selected to pay by check. Where do I send payment?
A: MilitaryByOwner Advertising, Inc.
129 Lupine Drive
Stafford, VA 22556

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Q: The website does not seem to be working correctly is there a problem?
A: From time to time we hear about visitors having trouble with the site.  Most of the time the issue deals with some combination of web browser version, selected browser options, and browser add-ons.  One quick way to see if you are dealing with a browser issue is to try another browser.  Here are some locations to download various browsers or their most recent updates:

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Q: I am moving to a new area, how do I find a real estate agent, property manager or builder in the area?
A:  We have many community professionals that advertise their business on the website.  Select the state and base name of your choice, click search, the business advertisers are listed to the right of the home ads.  Be sure to click on the link ‘See Directory of all (Eglin real estate agents)’ underneath each professional category. 

Click here to start your search!  www.militarybyowner.com/business_directory/default.aspx

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Home Advertising Questions
Q: How long does it take to see my ad online?
A: If you pay by credit card you should see your advertisement online immediately.  If you choose to pay by check (snail mail) your advertisement will go online as soon as a MilitaryByOwner.com editor has reviewed your ad.  This will be accomplished within 12 hours.

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Q: I would like to include a photo, what packages include photos?
A:  There are two ad packages that include photos.
 The Home Tour ($49.95) includes five photos that are shown on the detail page. The detail page is found through the link 'View Property Details".  
The Home Tour Plus ($79.95) includes ten photos that are shown on the detail page as well as the thumbnail photo of the front of the home on the base listing page. The Home Tour Plus is the only package that includes the thumbnail photo.  

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Q: How do I upload pictures?
A: Photos can be added at anytime with the Home Tour and Home Tour Plus packages.  Log into your account with your email address and password, go to My Account, View My Property Ads then Edit Ad.  Once your ad opens click on 'Save and Continue' until you reach the 4th page,  Add/Edit Property Ad-Photos.  Click on Upload Photos then Choose File.  This opens your photos/documents on your computer.  Click on the photo you wish to insert, click Open then Save Photo.  Typically the front of the home is the 1st photo. We are happy to assist you if you prefer to email the photos to us at listings@militarybyowner.com.  
 

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Q: The base closest to my home is not listed?
A:
We welcome suggestions to add additional bases.  Email us at listings@militarybyowner.com.

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Q: How do I remove my advertisement from the site?
A: If you have Sold or Rented your property or just want to take if off the site for a few days, you can do it from your account.  Here is what each status means:
  • Paused - Temporarily takes an advertisement off line
  • Lease Pending - Changes the description of the advertisement from "For Rent" to "Lease Pending".  You can change it back to "For Rent" if the lease falls through.
  • Rented - Removes the advertisement from the site.  You cannot change the status back to "For Rent" without paying to renew the advertisement.
  • Under Contract - Changes the description of the advertisement from "For Sale" to "Under Contract".  You can change it back to "For Sale" if the contract falls through.
  • Sold - Removes the advertisement from the site.  You cannot change the status back to "For Sale" without paying to renew the advertisement.
Here are instructions to change your status:
  • Login to your account
  • Click on 'My Account' located in the login box top right side of the page
  • Click on 'View My Property Ads' located on the left column
  • Find your Active Ad in the center of the page
  • Click on the drop down for 'Ad Status' and change to the appropriate selection
  • Logout

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Business Advertising Questions
Q: How do I advertise my business on MilitaryByOwner?
A:  MilitaryByOwner offers advertising homes for sale or rent, however we do also offer advertising for local and national businesses that have services related to military or relocation.  Our media kit describes the prices, location of advertisement and details for all of the advertising opportuntites available.   To download our media kit please  click here.

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