Categories
General
I just ordered some signs, how long would it take to ship?How much traffic does MilitaryByOwner receive?I would like to speak to a customer service representative. I selected to pay by check. Where do I send payment?The website does not seem to be working correctly is there a problem?I am moving to a new area, how do I find a real estate agent, property manager or builder in the area?
Listing Questions
How long does it take to see my ad online?The base closest to my home is not listed?How do I remove my advertisement from the site?
Frequently Asked Questions
General
Q: I just ordered some signs, how long would it take to ship?
A: Signs are mailed within two days of submitting and paying for your advertisement. They are sent USPS, Priority Mail. Please provide an alternate shipping address if the home is vacant. if you have a tenant, provide the tenant's name in the ship to field.
If you haven't received your shipment within one week of ordering please
contact us at (866) 604 9126.
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Q: How much traffic does MilitaryByOwner receive?
A: During 2011 MilitaryByOwner received ~5 Million Visits generating ~48 Million Pageviews.
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Q: I would like to speak to a customer service representative.
A: You can reach us by:
Live Chat:
M-F 9am-9pm EST The live chat button is found on most of the pages on www.militarybyowner.com
Office Hours:
M-F 9am-5pm EST 540-286-2548 or Toll Free 866-604-9126
or you may reach us by
Email
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Q: I selected to pay by check. Where do I send payment?
A: MilitaryByOwner Advertising, Inc.
129 Lupine Drive
Stafford, VA 22556
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Q: The website does not seem to be working correctly is there a problem?
A: From time to time we hear about visitors having trouble with the site. Most of the time the issue deals with some combination of web browser version, selected browser options, and browser add-ons. One quick way to see if you are dealing with a browser issue is to try another browser. Here are some locations to download various browsers or their most recent updates:
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Q: I am moving to a new area, how do I find a real estate agent, property manager or builder in the area?
A: We have many community professionals that advertise their business on the website. Select the state and base name of your choice, click search, the business advertisers are listed to the right of the home ads. Be sure to click on the link ‘See Directory of all (Eglin real estate agents)’ underneath each professional category.
Click here to start your search!
www.militarybyowner.com/business_directory/default.aspx
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Listing Questions
Q: How long does it take to see my ad online?
A: If you pay by credit card you should see your advertisement online immediately. If you choose to pay by check (snail mail) your advertisement will go online as soon as a MilitaryByOwner.com editor has reviewed your ad. This will be accomplished within 12 hours.
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Q: The base closest to my home is not listed?
A:
We welcome suggestions to add additional bases. Email us at listings@militarybyowner.com.
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Q: How do I remove my advertisement from the site?
A: If you have Sold or Rented your property or just want to take if off the site for a few days, you can do it from your account. Here is what each status means:
- Paused - Temporarily takes an advertisement off line
- Lease Pending - Changes the description of the advertisement from "For Rent" to "Lease Pending". You can change it back to "For Rent" if the lease falls through.
- Rented - Removes the advertisement from the site. You cannot change the status back to "For Rent" without paying to renew the advertisement.
- Under Contract - Changes the description of the advertisement from "For Sale" to "Under Contract". You can change it back to "For Sale" if the contract falls through.
- Sold - Removes the advertisement from the site. You cannot change the status back to "For Sale" without paying to renew the advertisement.
Here are instructions to change your status:
- Login to your account
- Click on 'My Account' located in the login box top right side of the page
- Click on 'View My Property Ads' located on the left column
- Click on 'Edit Ad'
- Click on the drop down for 'Ad Status' and change to the appropriate selection
- Click on the 'Save and Continue' button at the bottom of the page
- Logout
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