FAQs

I would like to speak to a customer service representative.

You can reach us by Phone, Email, and Live Chat

Phone: 866-604-9126

Live Chat: M-F 9 am-7 pm EST. The live chat button is found on most of the pages on www.militarybyowner.com

Email

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Do I have to be in the military to advertise on MilitaryByOwner.com?

We do not restrict access to militarybyowner.com. Civilians as well as military are welcome to advertise as long as the property is located near a military installation. This allows incoming families to have a broader range of homes to choose from as our aim is to help military families find, sell, or rent housing near their assigned duty stations. 

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I am moving to a new area. How do I find a real estate agent, property manager, or builder in the area?

We have many community professionals that advertise their business on the website. From the Homepage, select the state and base name of your choice. The business advertisers are listed below the property ads on the right. Be sure to click on the link "See Directory of all" underneath each professional category.

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I can't log into my account.

You may click on the Forgot My Password link in the right hand corner of the Log-In box to change your password. This will prompt you to answer the security question you selected when your account was set up. The security answer and password are case sensitive. If you are still unable to access your account, please contact us via phone, live chat, or email so we may assist you.

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The website does not seem to be showing my latest change.

If you cannot find your ad or see changes, you may need to do a hard refresh of your computer. 

• Do a hard refresh of the page. For window users: control F5.
  For Mac users:  command shift Rs: control F5.
• A quick way to see if you are dealing with a browser issue is to try different browser. 

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I am a Real Estate Agent. How can I advertise a home?

You are welcome to advertise with us as a Real Estate Agent as long as the home being advertised is near a military base.

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How do people contact me about my home?

When submitting your ad, you are asked for a Display Name, Email, and Phone Number (optional). The email address is hidden for your privacy; however, the Email Advertiser form goes directly to the inbox of the contact email address provided. 

To ensure you see the emails, we advise that you:

•  Add [email protected] to your address book.
• Check your spam folder

Remember, a list of email contacts is also listed in your MilitaryByOwner account under Lead History. 

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How long does it take to see my ad online?

Your ad will typically display approximately 15 minutes after submission. Contact us if you cannot find your ad. Home Ads can be found by searching by zip code, city, base, or your MBO ad number.

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How do I indicate on my ad that my home is listed with an agent?

When creating your ad, the first field is titled "I am." Select "Real Estate Agent" from the drop-down list provided.

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I would like to include a photo. What packages include photos?

Two ad packages include photos.

The Home Tour Plus ($79.95) includes 40 photos that are shown on the detail page and the thumbnail photo of the front of the home on the base listing page. 

The Home Tour ($49.95) includes five photos shown on the detail page and a thumbnail photo on the base page. 

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How do I upload or rearrange photos?

Photos can be added at any time with the Home Tour and Home Tour Plus packages.
Log in, select My Account, View My Property Ads, then Edit Your Ad.
Continue through your ad by clicking Save and Continue, and make changes as needed.
On the Photo page, you have the option to add JPG or PNG photos by drag-and-drop or upload.
The first slot is the featured photo, which is displayed on the base search page.

You can rearrange the photos by clicking, holding the blue bar above the photo, and dragging it to the desired location.

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Will I be able to make changes after I submit my ad?

Yes! You can edit your advertisement at any time, including photos, text, pricing, etc. The only thing you cannot edit is the actual property address. 
To edit your ad, log in, click My Account, View My Property Ads, then Edit My Ad. Click Save and Continue to move throughout your ad and to save the changes made. 

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The base closest to my home is not listed.

If the closest base is incorrect, please get in touch with us. 
Phone (866-604-8126), Email, or Live Chat.

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How do I upgrade my ad?

1. Log in to your account, select My Account, View My Property Ads, and Edit My Ad.
2. Select your Upgrade option then Save and Continue to complete the transaction. The payment is the difference between the two ads.
3. To add photos, you will complete the upgrade, then go back into your account and edit your ad to upload photos.

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How do I renew my old ad?

1. Log in to your account
2. Select My Account and View My Property Ads
3. Your expired ad will be in the Inactive ad section
4. Select Edit and Renew My Ad. 
5. Follow the prompts, making necessary changes, and click Save and Continue to reach the payment page to submit your ad. 

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How do I change the Ad Status or remove my ad?

The ad status dropdown is found in your account under View My Property Ads. 
Log in to your account, click My Account, and View My Property Ads. 
Click the Ad Status dropdown to the appropriate status. 
Here is what each status means:

           Paused - Temporarily takes an advertisement offline

           Lease Pending - Changes the description of the advertisement from "For Rent" to "Lease Pending".  You can change it back to "For Rent" if the lease falls through.

           Rented - Removes the advertisement from the site. If the lease falls through, call us to change the status back to For Rent. The original expiration date remains.

          Under Contract - This changes the status from "For Sale" to "Under Contract." If the contract falls through, you can change it back to "For Sale." The original expiration date remains. 

           Sold - Removes the advertisement from the site.    

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Is MilitaryByOwner associated with the MLS or can I put the MLS number in the ad?

No, MilitaryByOwner is not associated with the Multiple Listing Service (MLS). However, if you do have an MLS number, you are welcome to notate it in the description area of your advertisement.

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Are state specific forms and documents available?

State-specific rental applications, leases, buyer documents, and disclosures are available. We partner with US Legal Forms for documents and disclosures.  

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How do I screen potential tenants?

Using RentRisk allows you to receive a report on credit, background check, and employment history on potential tenants. This tool is designed to protect landlords and tenants.

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The map location on the ad is incorrect. How do I fix it?

The map location may not be accurate if you are looking at the Preview Page before your ad is submitted.
If the ad is submitted and the location is incorrect, please identify the lat/long coordinates and contact us through phone, live chat or email so it can be corrected.

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Can I print or email my ad?

Yes, you can. Quickly find your home from the home page. Put your MBO ad number in the white search bar under Buy, Rent, Advertise, and then select the Print option. You can save your ad as a PDF and then email it.

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How do I put my ad on Facebook?

Quickly find your home from the home page. Put your MBO ad number in the white search bar under Buy, Rent, Advertise, and then select the Print option. Click the Share on Facebook to share it on your Facebook page.

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How do I remove old contacts from the Lead History?

Old contacts cannot be removed but they can be archived. To archive old emails from the Lead History, log into your account, select My Account, View My Property Ads, then Lead History. Click on the Archive link of the email you want to archive. To view emails that are not archived, choose No in the Is Archived dropdown.

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Can I get a refund if my home sells quickly?

If you are not happy with the presentation of the ad, we will refund you within three days of submitting the ad. Refunds are not given when you are successful, and the home sells quickly, before the expiration date, or if it sells/rents from another means of advertising. 

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How do I advertise my business on MilitaryByOwner?

We advertise local and national businesses that offer real estate or relocation services.

If you are a business that would like nationwide exposure, don't hesitate to get in touch with us for information and prices at 866-604-9126. 

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How do I receive the promo codes for the Priority or Business Builder Business Ads?

Thanks for advertising your business on MBO. We feel connecting home buyers, sellers, and renters with the right real estate professional is essential. 

Once your business ad is approved, you will receive an email with information about it and the appropriate promo code. Save this information, as you will use it with each listing you advertise. 

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How do I submit my draft ad?

1. Log into your account.
2. Select My Account.
3. Select View My Property Ads.
4. Click the Edit Your Ad button on the draft ad in the Inactive Ad section.
5. Check the information on each page and make any necessary edits, then scroll  to the bottom and hit save and continue.
6. Preview the ad.
7. Select Add to Shopping Cart to continue to the payment page.
8. Enter your credit card information to complete the submission.

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How can I get a copy of my order receipt?

1. Log into your account with your email address and password.
2. Select My Account.
3. Click the three vertical lines to select My Order History.
4. A screenshot can be taken or print the page.

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Are your prices monthly?

Our prices are for the run-time of the particular ad package you choose. It is not a subscription-based service with a monthly fee.

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I've ordered signs. How long will it take for them to arrive?

Signs are mailed via UPS within two days of submitting your advertisement. You will receive an email with the UPS tracking number. If your home is vacant, please provide an alternate shipping address. If your home is occupied by a tenant, please provide the tenant's name in the "Ship To" field on your ad submission form. If you haven't received your shipment within one week of ordering, please contact us at (866) 604-9126.

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What are the size and price of signs?

 Please follow the link to a complete description of the signs we have available for purchase.

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My signs were damaged or stolen.

Please get in touch with us via Phone (866-604-8126), Email, or Live Chat.

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Can I order more signs?

You can order additional signs by clicking the "Advertise" tab and then view on the for sale/ rent tools. Your selected signs will be added to your shopping cart.

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I placed a Home Tour Plus package and declined signs. I would now like to order the signs that came with the HT+ package.

Yes, you can still get the signs that come with the Home Tour Plus package.  Contact us via Phone (866-604-8126), Email, or Live Chat

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